Question: I have a growing business, a chain of shoe stores. I don’t try to save money on training employees because it’s very important to build relationships with customers. But so far, no coach can help me teach most of the staff just to smile. What can I do? How can I teach them to smile, be friendly, and customer-focused?
Answer: About 30 years ago I came to America for the first time, and I was surprised to see a smile on every face, but in most cases artificial. But in recent years, all this is gone. I often go there and see that people stopped smiling. The American image of the past is gone. People are tired, depressed, insecure, and unreliable inside.
In the world, smiles are disappearing. This is due to the growth of egoism that demands for itself or may not demand anything at all. We are not in the mood to smile. A smile is the result of at least a little bit of excess energy in a person. And today it doesn’t exist in the world.
What can we do? We search for resources, reserves. And precisely here integral education gives a person a sense of the overall system, general dependence. You inevitably become kinder, happier. People not only begin to smile; they feel the need for each other, understand that one can’t live without it and that there is no existence without it! We find ourselves in such an environment where only our combined strength, mind, and thought can bring us to a good, kind state.
In the beginning, it’s realized against one’s will because of the need to be connected with each other with good ties, and then you become aware that this good interconnection has a special feeling, a miracle that is capable of creating something.
After all, good relationships don’t just cheer you up, they heal, they give you a different perspective on the world and life. They shake down all of the problems around you, the world suddenly starts to become smoother, and everything is settled and arranged. Life becomes easier and lighter. This is why modern employees must be taught good relations with each other first, and then, within these good relations, develops professional skills.
From KabTV’s “Professional Secrets” 2/5/13