Answer: It doesn’t matter who is to blame. We must resolve the conflict in such a way as to formulate the right solution that would absolutely satisfy everyone and would not be based on concessions.
First of all, you need to start the process of connecting between the conflicting parties so that there will be nothing related to me or to you, only “our.” And then proceed to resolve the conflict.
There should be a preliminary stage, do not immediately rush to solve the problem, but first establish relations between people on a different, higher level.
Remark: It is believed that you should never look for conflicts yourself. They will open by themselves with close interaction. You need to be firm in solving the problem and soft toward people. You should put yourself in the place of the opponent, pay attention to their interests, and not to their positions.
Answer: That’s right.
Remark: One of the principles says: offer mutually beneficial options and do not look for a single solution to the problem.
Answer: No, the solution must be one that satisfies both sides.
From KabTV’s “Management Skills” 7/16/20