Question: If there is a conflict, is it worth it to extinguish the surge of emotions by agreeing with the claims and leaving?

Answer: No. It is necessary to try and write down all the conflicting emotions in such a way that by using them later, it will be possible to rise higher and higher toward a common solution to the conflict.

Question: That is, if a person is at the peak of emotions, then it is advisable for the other side to stop the conversation and continue later?

Answer: It is not this that is important, but that we clearly understand how big the disagreement between them is, whether it is one or many, and then we could solve this problem. And if people just yell at each other, then nothing can be resolved.

Therefore, you need to give them a piece of paper and a pencil so that they express what they are yelling about. Let them write down their emotions.
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From KabTV’s “Management Skills” 7/16/20

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