Answer: This requires an inner contact—a contact of the hearts. Once you desire to fulfill each other, you will be able to listen to each other.
And so people do not listen to nor see each other. They create a certain reality within themselves and treat it as a person who is actually outside of them. We do not see those who are outside of us; we see everything that is built by our egoism within us.
From the Kabbalah Lesson in Russian 4/29/18